Refund & Cancellation Policy

Last updated: 14 September 2026

This policy explains when you get money back, where it goes and how long it takes. It is part of our Terms of Service. We review every refund request individually and explain every decision in the ticket.

Summary

  • Order can't be delivered (service removed, link rejected by the provider or the platform): the order is canceled and its full price is returned to your balance automatically.
  • You cancel an order: the full price is returned to your balance.
  • Order ends partially delivered: the price of the undelivered quantity is returned to your balance.
  • Want your deposit back? Within 7 business days of a deposit you can ask for the unused part of it back. We send it to your original payment method within 7 business days.
  • Abuse, fraud and chargebacks are refused and can lead to account closure.

1. Order refunds go to your balance

Money returned for an order, whether after a cancellation, a partial delivery or an order we could not deliver, always goes back to your panel balance, never to a card or wallet. You can use it for a new order straight away. To get deposited money out of the panel, see section 4.

2. Cancel and partial: only when you ask

We do not cancel or partially close your orders on our own. Large orders can take a while to finish, and service speed isn't always the same from day to day, so a slow order isn't a failed one. Every order keeps running until it completes, unless you ask us to stop it.

  • How to ask: use the Cancel button on the order, where the service supports it, or open a support ticket with the order ID.
  • Cancel before delivery starts: the full price is returned to your balance.
  • Stop an order that is already running (partial): delivery stops and the price of the undelivered quantity is returned to your balance. The part already delivered is charged.
  • Orders we can't deliver: if a service is withdrawn or a provider or platform rejects the link, the order is canceled and the full price returned to your balance without you having to ask.

3. When an order can't be canceled or refunded

  • Completed orders. Once an order shows Completed, its delivery is final. A drop after completion is handled by refill on services that include refill, not by a refund.
  • Orders in a refill. A completed order that is in a refill process cannot be switched to partial or canceled while the refill is running.
  • NO REFILL services. These services carry no refill, and drops after completion are not compensated. The tag is shown on the service before you order.
  • Problems caused by the link. No refund once delivery has started if the account or post was private, the link was wrong, or the username, link or post was changed or deleted during delivery.
  • Overlapping orders. No refund for shortfalls when the same link had another order running at the same time, with us or with another seller.

4. Getting your deposit back

If you are not happy with the Service, you can ask for your money back:

  • Time limit: the request must reach us within 7 business days of the deposit.
  • What is refunded: the part of that deposit you have not spent. Bonus credited with the deposit, promotional credit, affiliate earnings and Share & Earn rewards are not refundable. Where needed, they are deducted before the refund amount is calculated.
  • Where it goes: back to the original payment method: the same cryptocurrency and network through the same payment provider, or Binance Pay. Network and payment-provider fees are deducted from the amount sent.
  • How long it takes: once approved, the refund is sent within 7 business days.
  • Older deposits: after 7 business days, a deposit can no longer be refunded as money. It stays in your balance and you can spend it on orders.

5. Abuse and fraud

We treat refund requests fairly and openly, and we expect the same from you. If we find a refund request is abusive, we refuse it. We may also suspend or close the account. Examples of abuse:

  • asking for a partial or cancel on a completed order whose refill is still running, to be refunded for delivery that is still being made up;
  • getting an order refunded to your balance and then also disputing the deposit that paid for it, so you are paid twice;
  • changing or deleting the link during delivery and then claiming the order was not delivered;
  • opening several accounts to claim a bonus or promotion more than once;
  • depositing, spending the balance, and then claiming the payment was unauthorised.

6. Chargebacks and payment disputes

Always contact support before you open a dispute with your payment provider. Most problems are solved in the ticket. If a dispute or chargeback is opened on a deposit, the account is frozen while we review it, and balance funded by that deposit is removed. A dispute opened without contacting us first, or one found to be unjustified, is treated as abuse under section 5.

7. How to ask for a refund

  • Open a support ticket in the panel. Include the order ID for order issues, or the deposit's date, amount and transaction ID for a deposit refund.
  • Or email support@smmcheap.com from the email address on your account.
  • A person, not the AI assistant, decides every refund and payment dispute and explains the decision in the ticket.